Policies

 Razzle Dazzle Pet Salon & Daycare requires proof of rabies vaccinations for all clients, including walk-in clients. It is your responsibility to email/upload/bring them to us. hello@razzledazzlepetsalon.com

  We charge $50 for picking your dog up an hour after we close.

 We charge a boarding fee PER DAY for leaving your dog at Razzle Dazzle Pet Salon & Daycare after one hour of closing if you do not respond to our call. Your dog will be available to you the next business day.

 DAYCARE FEE: We charge $10 for not picking your dog up within 2 hours of receiving a phone call, voice message, or text that your pet is ready.

 We do not offer free-range grooming. For the safety of your pet + our staff, all client dogs will be kept safe + comfortable in a kennel, some exceptions apply.

 Health and Comfort over vanity. We will not brush out an extremely matted dog. It is inhumane + very painful for your pet. If you don’t keep up with brushing + / or regular grooming appointments, we will shave your dog with your prior authorization.

 We do groomer consultations at every drop-off. It is your responsibility to let us know of any important changes in the health of your pet. We promise to let you know if/when we notice anything (moles, skin issues, lumps, etc.) on your pet while they are in our care.

 We will send any dog home that is showing signs of aggression or unsafe health issues.

 We will send any dog home that shows signs of potentially injuring himself while being kenneled. This may include chewing the metal grate or attempting to eat the plastic cage tray and/or name tags.

 Please be on time for your appointment! If you are more than 15 minutes late, we reserve the right to reschedule your appointment.

 We love old dogs! We will do our absolute best to provide comfort grooming to your elderly pet. We choose comfort over vanity in all cases involving elderly pets. If your pet is unable to stand, we will do what we can, but cannot guarantee the most beautiful haircut or that he/she will be dried all the way. We will do our best and there is not a discount unless we are unable to do anything.

 You will be charged $10 if we need to use flea shampoo on your pet, with your prior authorization.

 We offer a 2-hour express service for $25. That is the only time we give a guaranteed grooming turnaround time.

 We cannot guarantee the outcome of processing color on your pet. We will do our best to meet your wishes. There are many variants that come into play including our use of vegetable-based dyes, the natural color of a dog’s coat, as well as the texture of the coat. We do not offer refunds on the color!

 We no longer express anal glands and/or pluck ears automatically with this service. If you wish for your pet’s anal glands to be expressed or ears to be plucked, please select that add-on option on our appointment form!

 If you arrive at your appointment after the 15-minute grace period, please call to avoid unexpected changes.